Thank you for your order from Children's Gear & Gadgets Shop.
PLEASE READ: Please note, due to COVID-19 there may be delays in our estimated shipping times below but most customers are receiving them very close to the estimated times.
Where is my order confirmation email with my order number?
Your confirmation was sent to the email that you used when completing your purchase (it may have also been sent to your Primary Paypal email address). Please check your spam folder. Note, if you forgot to include your email then you will not receive the confirmation email. We can fix this if you email us at Email: email@example.com
How long will my order take to arrive?
Your order takes 2-3 days to process and then depending on the product and your location between 1-6 weeks for delivery to your address. Please check the product page of your order for specifics for your product. Please note that business days does not include weekend or holidays, but rest assured it is on it's way. Delivery time is 3-6 weeks outside of the USA also, and 4-12 weeks to Australia.
I am concerned! Where is my order?
Please note, we have a 100% refund guarantee protocol, but please allow us to do our best to help you find your order, as usually it is just a few days behind if it has not arrived yet, and we always make sure your order arrives or we issue a refund. So not to worry :)
My tracking number does not work?
If you are getting an error message below, please email us as it is likely that your email is different in our order than the one you are trying: firstname.lastname@example.org
What is my order number?
Your order number will have the following format, and please include the GG part in the form below: GG####